Privacy Policy

1. About This Policy

This Privacy Policy describes how Shalom Digital Solutions Pte Ltd (operating as Shalom Advisory, "we", "us", or "our") collects, uses, discloses, and protects personal data in accordance with the Singapore Personal Data Protection Act 2012 (PDPA) and other applicable laws.

By accessing our website at shalomadvisory.com or engaging our services, you consent to the collection and use of your personal data as described in this Policy.

2. Data We Collect

We collect personal data that you voluntarily provide and data collected automatically:

3. How We Use Your Data

• Responding to enquiries and scheduling discovery calls
• Delivering advisory services under our engagement agreement
• Processing payments and issuing invoices via our payment processor
• Communicating service updates and relevant advisory information
• Complying with legal and regulatory obligations under Singapore law
• Improving our website and service delivery

4. Disclosure of Your Data

We may share your personal data with the following third parties only where necessary:

5. Data Retention

• Enquiry data: 12 months from last contact if no engagement commences
• Client engagement data: 7 years from end of engagement (Singapore Companies Act)
• Payment records: 7 years (Singapore Income Tax Act)
• Website analytics: 26 months (Google Analytics default)

You may request deletion of your personal data at any time, subject to our legal retention obligations.

6. Your Rights Under PDPA

Under the Singapore Personal Data Protection Act, you have the right to:

• Access — Request a copy of personal data we hold about you
• Correction — Request correction of inaccurate or incomplete data
• Withdrawal of consent — Withdraw consent to collection and use at any time
• Data portability — Request your data in a machine-readable format where technically feasible

To exercise any of these rights, please contact us at hello@shalomadvisory.com. We will respond within 30 days.

7. Cookies

Our website uses cookies to improve your browsing experience and to collect anonymous analytics data via Google Analytics. You can control or disable cookies through your browser settings. We do not use cookies for targeted advertising.

8. Data Security

• HTTPS encryption for all data transmission
• Least-privilege access controls for client data
• Secure third-party processors with appropriate data protection agreements

In the unlikely event of a data breach affecting your rights, we will notify you in accordance with PDPA requirements.

9. International Transfers

Some service providers (including Google and Stripe) may process data outside Singapore. Where this occurs, we ensure appropriate safeguards consistent with PDPA requirements for overseas data transfers.

10. Changes to This Policy

We may update this Privacy Policy periodically. The "Last updated" date at the top of this page will reflect any changes. Continued use of our website or services following changes constitutes acceptance of the updated Policy.

11. Contact Us